Contact Us

VWR offers four different types of support for product questions, customer service questions, and website questions. Contact information for each support option is listed below:

VWR Technical Product Support

One Source for all your VWR product technical questions
Committed to provide you with real-time response and proven industry solutions
Timely, expert assistance from our experienced Technical Resource Center staff
Contact VWR Technical Product Support:
Email: technicalproductSupportNA@vwr.com
Phone: 1-888-VWR-LINE (1-888-897-5463) 7:00 a.m. to 7:00 p.m. (EST)

Customer Service

Support for orders, your account, services that VWR offers, and any other related questions
Receive a timely response from a VWR Customer Service Representative
Contact VWR Customer Service:
Phone: 1-800-932-5000 7:30 a.m. to 7:00 p.m. (EST)
Online: Contact Us

Equipment Services

One source for all your Equipment Services needs.
From installation, warranty, calibration/validation, maintenance and repair
Committed to providing you with real-time response and proven industry solutions
Contact us for all your equipment services requirement
Email: Canadaservices@avantorsciences.com
Phone: +1-888-793-2300

Avantor Services

Inquiries around our

Lab & Production services
Clinical services
Procurement & sourcing services (MarketSource)
Digital solutions
Please Email: services@avantorsciences.com

VWR Web & B2B Integration Support

Support for web site features, error messages, custom integrations
Receive expert assistance from our web support team
Contact VWR Web & B2B Integration Support:
Phone: 1-888-320-4357
Online: Help Center

Live Chat

On select pages, when you're logged into VWR.com, you'll see a "Live Chat" icon in the upper right corner of your browser window
This feature is available on ordering pages, information request pages, and many VWR Collection product pages from 7:00 a.m. to 11:00 p.m. Monday–Friday and 7:00 a.m. to 7:00 p.m. Friday (EST).
A live "Live Chat" agent from the appropriate VWR support team will be available to provide immediate answers to any of your questions
"Live Chat" is ready to help — give it a try today!